Listener Privacy Policy

Listener Privacy & Safety

This policy applies exclusively to users who register as Experts or Listeners on the Vidoo platform. It governs how we collect, process, protect, and manage your data as a service provider on our platform.

Separate From User Policy

As a Listener, you provide services to users. Your data obligations and rights differ from regular users. Please read this policy in addition to our general Privacy Policy.

1. Scope & Who This Policy Applies To

This Listener Privacy Policy applies to all individuals who register, apply, or operate as an Expert or Listener on Vidoo. It supplements — and does not replace — the standard Vidoo Privacy Policy. As a listener, you act as a service provider on our platform, which means we collect and process different categories of data compared to regular users.

2. Additional Information We Collect

To verify your application, enable real-time call services, and process your earnings, we collect information beyond what we collect from regular users:

●Profile & Identity: Full name, display name, profile photo, gender, date of birth, city, spoken languages, and area of expertise/specialization.

●Voice Profile: Audio preview samples uploaded by you so potential callers can preview your voice before initiating a call.

●Professional Details: Your described expertise areas, years of experience, and listener category (e.g., astrology, counselling, music, etc.).

●Financial & Payout Information: Bank account number, IFSC code, UPI ID, or other payout method details needed to disburse your earnings.

●Session Data: Call logs, call durations, call IDs, session timestamps, chat history from listener sessions, and ratings/feedback received from users.

●Real-Time Presence Status: Your online, offline, or busy status broadcasted via WebSocket connections to route incoming user calls.

●Earnings & Transaction Records: Coins/credits earned per session, withdrawal requests, payout history, and payment reference IDs.

●Identity Verification (if applicable): Government-issued ID or Aadhaar/PAN details where required for KYC compliance.

3. Voice Profile & Audio Data

Your voice preview sample is uploaded to our servers and made available to potential callers so they can select a listener whose voice fits their preference. During live calls, your audio stream is routed through our real-time infrastructure solely to connect you with the calling user.

●We do NOT sell, license, or share your voice profile or audio recordings with any third-party advertiser.

●Voice preview samples are encrypted both in transit (TLS) and at rest.

●Live call audio is NOT stored or recorded on our servers unless required for a safety or abuse investigation, in which case you will be informed to the extent permitted by law.

●You may request deletion of your voice sample at any time through the in-app settings or by contacting support@novaedgesystem.co.in.

4. Real-Time Presence & Availability

Your online/offline/busy status is broadcast in real time to allow users to find and connect with available listeners. This presence data is:

●Automatically updated based on your app activity and manual status changes.

●Visible to all users browsing the listener directory while you are marked "online".

●Not stored as a permanent historical log — only your current status is maintained.

●Controlled by you — you may go offline at any time from within the app.

5. How We Use Your Information

We use your listener data for the following purposes:

●To create, verify, and maintain your listener account and profile.

●To route and connect audio/chat sessions between you and users.

●To calculate, track, and disburse your earnings based on completed call sessions.

●To display your profile (name, photo, ratings, specialties, voice preview) in the listener discovery section.

●To enforce our platform policies and investigate reported misconduct or abuse.

●To send you payout confirmations, account alerts, session notifications, and platform updates.

●To comply with applicable Indian financial regulations, tax obligations, and legal requirements.

●To improve service quality, platform reliability, and matching algorithms.

6. Financial & Payout Data Security

Payout information you provide is used exclusively to transfer your earned income to you. All financial processing is handled through certified, PCI-DSS-compliant payment service providers.

●Your bank/UPI details are encrypted and stored securely — they are never displayed in full within the app.

●Payout processing is handled by our trusted payment partner (e.g., Cashfree). Their privacy policy governs data they process on their systems.

●We maintain transaction records as required by Indian financial and tax regulations (typically 7 years).

●We do NOT share your payout information with other users or non-essential third parties.

7. Ratings, Reviews & Session Feedback

After each session, users may rate their experience with you. This data is used to:

●Compute and display your average rating on your public listener profile.

●Help users make informed decisions when choosing a listener.

●Identify and address quality or safety concerns on the platform.

●Determine eligibility for platform promotions and featured placements.

8. Platform Conduct & Moderation

To keep the platform safe for all users, we monitor session metadata and user-reported feedback. Violations of our community guidelines may result in:

●Temporary suspension or permanent ban of your listener account.

●Forfeiture of pending earnings in cases of fraudulent activity.

●Retention of safety-relevant session logs for compliance and dispute resolution purposes.

●Disclosure of relevant data to law enforcement agencies if required by a valid legal order.

9. Important Notice for Video, Voice & Chat Sessions

To ensure a safe and respectful community, all Listeners are required to strictly comply with our platform policies. Any involvement in the following activities during a video call, voice call, or chat session is strictly prohibited:

●Zero-Tolerance Sexual Content Policy: Any form of sexually explicit, pornographic, or obscene behavior, including the depiction of sexual organs or private body parts, sexual acts, masturbation, commercial sexual services, prostitution, adult chat, or sending explicit/adult messages and media is strictly prohibited.

●Performing any offensive, inappropriate, or sexually suggestive gestures, conversation, or behavior.

●Wearing inappropriate, revealing, or obscene attire during video calls (all Listeners must maintain a professional dress code).

●Displaying or promoting self-harm, violence, weapons, smoking, alcohol, drugs, or illegal substances on screen or in chat.

●Leaving the camera/mic covered, sleeping, or being inactive/absent during active sessions.

●Sharing or soliciting personal contact info (WhatsApp, Instagram, phone numbers) or requesting off-platform payments in calls or chats.

●Recording, screenshotting, taking chat transcripts, or distributing call sessions or user personal information.

●Allowing minors or underage individuals to appear on screen or participate in calls/chats.

Enforcement & Compliance

Any Listener found violating these guidelines will face immediate enforcement action, which may include the permanent suspension of their Listener ID without prior notice. We request all Listeners to maintain a professional, respectful, and safe environment for every user by following our Community Guidelines at all times.

10. Profile Visibility & Public Information

The following information from your listener profile is made publicly visible to users on the platform:

●Display name and profile photo.

●Area of expertise and specialties.

●Spoken languages.

●Voice preview sample.

●Average rating and number of sessions completed.

●Online/offline/busy status (when you are active).

11. Third-Party Services We Use

As a listener, your data may be processed by the following trusted third-party providers that we use to operate core platform features:

●Payment Processors (e.g., Cashfree): To manage payouts and financial transactions.

●Push Notification Providers (e.g., Firebase Cloud Messaging): To send call alerts, session reminders, and account notifications.

●Real-Time Communication Infrastructure: To route and manage live audio calls and chat sessions securely.

●Cloud Storage Providers: To securely store your profile assets and voice preview files.

12. Data Retention

We retain your listener data based on the following principles:

●Active account data is retained as long as your listener account remains active.

●Session logs and earnings records are retained for a minimum of 7 years to comply with Indian financial and tax regulations.

●Voice preview samples are deleted within 30 days of account closure unless flagged for an active investigation.

●Ratings and reviews are anonymized or deleted upon account deletion.

●KYC/identity verification documents are retained as required by applicable regulations.

13. Your Rights as a Listener

As a listener on Vidoo, you have the following rights regarding your personal data:

●Access: Request a copy of the personal data we hold about your listener account.

●Correction: Update incorrect or outdated information from your in-app profile settings.

●Deletion: Request deletion of your listener account and associated data by using the in-app delete option or emailing support@novaedgesystem.co.in.

●Voice Sample Removal: Request removal of your voice preview sample at any time without closing your account.

●Payout Info Update: Update or remove your saved payout details from the payment settings section.

●Withdraw Consent: Opt out of non-essential data processing by adjusting your in-app notification and preference settings.

14. Age & Eligibility Requirements

All listeners must meet our age and eligibility requirements to operate on the platform:

●You must be 18 years of age or older to register and operate as a listener.

●You must not have any prior account bans or violations on Vidoo.

●Providing false identity or age information during registration is a violation of our Terms and may result in permanent ban and legal action.

●We do not knowingly allow minors to register as listeners. Accounts found to be operated by minors will be immediately suspended.

15. Changes to This Policy

We may update this Listener Privacy Policy from time to time to reflect changes in our services, technology, or applicable law. When we make significant changes, we will notify you via a prominent in-app notice and update the "Last Updated" date at the top of this page. Continued use of your listener account after changes are posted constitutes your acceptance of the revised policy.

16. Contact & Support

For any questions, privacy requests, data access/deletion requests, or payout concerns specific to your listener account, please contact us:

Company: NOVADATE LLP.

Email: support@vidoo.baby