Privacy Policy

Your Privacy Matters

This policy explains how Vidoo collects, uses, stores, and shares your data.

Play Policy Ready

This in-app policy is aligned with our public privacy policy for Google Play review.

1. About Vidoo & Ownership

Vidoo is a product operated by NOVAEDGESYSTEM PRIVATE LIMITED., Surat, Gujarat, India.

2. Information We Collect

We collect data needed to operate account, communication, and payment features. This includes:

●Account data: phone, email, name, display name, gender, date of birth, city.

●Authentication data: OTP/session details and social-login provider details.

●Communication data: chats, call metadata (IDs, status, timestamps, duration), ratings, feedback.

●Listener data: profile details, specialties/languages, payout details, and voice verification sample uploads.

●Transaction data: wallet top-up amounts and payment reference IDs.

●Support/safety data: contact requests, reports, block lists, and account deletion requests.

●Technical data: push token, app/device state, and reliability/security logs.

3. Permissions We Use (Android)

We request only permissions required for app features:

●RECORD_AUDIO: for voice/video calls and listener voice sample features.

●CAMERA: to capture real-time video during video call features.

●POST_NOTIFICATIONS: for call, chat, and service notifications.

●FOREGROUND_SERVICE and related service permissions: to keep critical call features active.

●RECEIVE_BOOT_COMPLETED: to restore required app background behavior after restart.

●WAKE_LOCK / network / Bluetooth audio permissions: for stable call connectivity and routing.

4. How We Use Data

●Create and manage user/listener accounts.

●Provide calling, messaging, notification, and wallet/payment features.

●Verify profile eligibility and maintain platform safety.

●Investigate abuse/fraud and enforce platform policies.

●Meet legal, regulatory, and dispute-resolution obligations.

●Improve app reliability and performance.

5. Local Device Storage

The app stores limited local data (for example token, profile cache, call session state, message-view state, preferences, and push token metadata) to keep the app reliable across restarts.

6. Third-Party Services

We use trusted providers to operate key features. For example:

●Payment processing (for example, Cashfree).

●Push notifications.

●Real-time communication infrastructure for calls and signaling.

7. Data Sharing Policy

We do not sell personal data.

●Data may be shared with trusted processors/service providers for app functionality.

●Data may be shared when legally required or needed for fraud/safety enforcement.

●Sharing is limited to policy-compliant and legitimate business purposes.

8. Security

We use reasonable technical and organizational safeguards to protect user data in transit and at rest where applicable. No system can be guaranteed 100% secure.

9. Data Retention

We retain data only as long as needed for service operation, legal/compliance needs, dispute handling, and fraud/safety protection. Retention periods vary by data type.

10. Your Rights & Choices

●Update profile information from the app where available.

●Control app permissions from device settings.

●Request account deletion from the in-app delete request flow or by emailing support@novaedgesystem.co.in from your registered account details.

●Contact us for privacy requests, corrections, or support.

11. Children and Age Restriction

Vidoo is intended for adults under applicable law.

●We do not knowingly provide services to underage users.

●Accounts found in violation may be restricted or removed.

12. Video, Voice & Chat Session Safety

To ensure a safe and respectful community, all users and Listeners are required to strictly comply with our platform policies. Any involvement in the following activities during a video call, voice call, or chat session is strictly prohibited:

●Zero-Tolerance Sexual Content Policy: Any form of sexually explicit, pornographic, or obscene behavior, including the depiction of sexual organs or private body parts, sexual acts, masturbation, commercial sexual services, prostitution, adult chat, or sending explicit/adult messages and media is strictly prohibited.

●Performing any offensive, inappropriate, or sexually suggestive gestures, conversation, or behavior.

●Appearing without proper clothing or wearing revealing, obscene attire during video calls.

●Displaying self-harm, violence, weapons, drugs, smoking, or alcohol on screen or in chat.

●Soliciting off-platform payments, financial details, or personal contact info (WhatsApp, phone numbers) in calls or chats.

●Recording, taking screenshots, extracting chat transcripts, or redistributing sessions without permission.

●Allowing minors or underage individuals to participate in or appear during calls/chats.

Immediate Enforcement Action

Any user or Listener found violating these guidelines will face immediate enforcement action, which may include the permanent suspension of their account or Listener ID without prior notice. We request all participants to maintain a professional, respectful, and safe environment at all times.

13. Changes to This Policy

We may update this policy periodically. The newest version is posted in-app and on our public policy page with an updated date.

14. Contact Information

For privacy inquiries, support, and deletion requests:

Company: NOVADATE LLP.

Email: support@vidoo.baby

Support: support@vidoo.baby