Refund Policy

Important Notice

Please read our refund terms carefully. By using Vidoo, you agree to these policies regarding transactions and service fees.

1. No Refund After Service Initiation

Once an order or service request is assigned or initiated, no refund will be issued under any circumstances.

●Live voice calls once connected.

●Chat consultations once the session begins.

●Any digital service that has been partially or fully delivered.

We understand that technology can sometimes fail. Refunds may be considered only when a platform-side technical failure prevents delivery.

●Call could not connect due to system error.

●Audio completely inaudible due to platform glitch.

●Consultant was unreachable despite being shown online.

●Report the issue within 24 hours with your order details.

Users are responsible for their own environment and device connectivity.

●No refunds for poor internet connection on the user's side.

●No refunds for device or hardware issues (mic, speaker, etc.).

●No refunds if you provide incorrect information during registration.

Vidoo facilitates communication and entertainment. We do not guarantee the accuracy, quality, or outcome of any conversation.

Dissatisfaction with a consultant's style, tone, advice, or emotional outcome is NOT a valid ground for a refund.

In the rare event a refund is approved, it will be processed after deducting certain unavoidable costs:

●Payment gateway transaction fees.

●Applicable government taxes and GST.

●Operational processing charges.

●Promotional credits or coupons already applied.

To ensure fast and secure processing, all approved refunds are handled via our internal wallet system.

●Refunds are credited ONLY to your Vidoo Wallet.

●Wallet balances cannot be withdrawn to a bank account or UPI.

●Wallet credits can be used for any future services on Vidoo.

Refund requests are subject to a quality audit. Our team will review call logs and system data to verify the claim.

●Audit and review may take up to 72 hours (3 business days).

●You will be notified of the decision via email or app notification.

If Vidoo cancels a paid order or service due to internal reasons, a full refund of the amount paid will be credited to your wallet.

If you believe you are eligible for a refund or have payment issues, please contact our billing team:

Email: support@vidoo.baby

Subject: Refund Request - [Your Account ID]